Frequently Asked Questions

Welcome to the Chromae Fashion FAQ page! Here, you can find answers to some of the most common questions regarding our products, services, shipping, returns, and more. If you can’t find the answer to your question here, feel free to reach out to us!

1. What products do you sell?

We offer a wide range of high-quality fashion clothing for both men and women. Our collection includes trendy apparel, stylish outfits, and comfortable everyday wear. Visit our shop page to explore our latest collections.

2. Where do you ship?

We currently only ship within the United States. We are unable to offer international shipping at this time. Shipping is free of charge for all U.S. orders.

3. What is your shipping method?

We offer Free Shipping on all orders! Your order will be shipped using our preferred carriers, and the delivery time typically ranges between 4-11 business days from the date of order processing. Orders are processed within 1-3 business days after payment confirmation.

4. Can I change or cancel my order after placing it?

We begin processing orders quickly to ensure fast shipping. If you need to change or cancel your order, please contact us immediately at info@chromaefashion.com or call us at +1 606-609-1576. We will do our best to accommodate your request, but once the order has been processed, changes or cancellations may not be possible.

5. How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor your order’s delivery status. If you need assistance with tracking, please contact our customer service team at info@chromaefashion.com.

6. Do you accept returns?

Yes, we accept returns within 30 days of receiving your order. To initiate a return, please follow the steps outlined in our Return & Refund Policy. Please note that the return shipping cost will be covered by the customer if the wrong item was ordered.

7. How long does it take to process a refund?

Once we receive your returned item, we will process your refund within 7 business days. Refunds are issued to the original payment method used for the purchase.

8. Are your products true to size?

We strive to provide accurate sizing information for all our products. However, sizes may vary slightly depending on the brand and style. Please refer to the sizing guide available on each product page for the most accurate fit. If you are unsure about your size, feel free to contact us for assistance.

9. Do you offer gift cards?

At the moment, we do not offer gift cards. However, we are always exploring new ways to enhance our customer experience, so stay tuned for potential updates in the future!

10. How do I contact customer service?

You can contact us via:

  • Email: info@chromaefashion.com
  • Phone: +1 606-609-1576
  • Business Hours: Monday - Friday, 9:00 am - 5:00 pm (Eastern Time)
  • Address: 181 E 117th St, New York, NY 10035, United States

We are happy to assist you with any questions or concerns!

11. Do you offer any discounts or promotions?

We periodically offer promotions and discounts to our customers. Make sure to sign up for our newsletter and follow us on social media to stay updated on the latest deals and offers.

12. Is my personal information safe?

Yes, your privacy and security are important to us. We use industry-standard encryption and secure payment methods to protect your personal information. For more details, please review our Privacy Policy.

13. Can I change the shipping address after placing an order?

If you need to change your shipping address, please contact us as soon as possible at info@chromaefashion.com. We can only update your address if the order has not yet been shipped. Once the order is in transit, we are unable to modify the shipping address.

14. Can I use multiple discount codes on one order?

Only one discount code can be applied per order. Be sure to apply the code with the best offer before completing your purchase. Discount codes cannot be combined.

15. How do I know if an item is in stock?

All products listed on our website are currently in stock unless otherwise indicated. If an item is out of stock, you can sign up for back-in-stock notifications on the product page to be alerted when it's available again.

Still Have Questions?

If you need further assistance, don’t hesitate to reach out! Our friendly customer support team is always here to help.

Thank you for shopping with Chromae Fashion – where style meets comfort!