Frequently Asked Questions

Welcome to the Chromae Fashion FAQ page! Here, you can find answers to some of the most common questions regarding our products, services, shipping, returns, and more. If you can’t find the answer to your question here, feel free to reach out to us!

1. What products do you sell?

We offer a wide range of high-quality fashion clothing for both men and women. Our collection includes trendy apparel, stylish outfits, and comfortable everyday wear. Visit our shop page to explore our latest collections.

2. Where do you ship?

We currently only ship within the United States. We are unable to offer international shipping at this time.

3. What is your shipping method?

Your order will be shipped using our preferred carriers, Fedex and DHL.

4. Do you accept returns?

Yes, we accept returns within 30 days of receiving your order. To initiate a return, please follow the steps outlined in our Return & Refund Policy. Please note that the return shipping cost will be covered by the customer.

5. How long does it take to process a refund?

Once we receive your returned item, we will process your refund within 7 business days. Refunds are issued to the original payment method used for the purchase.

6. Are your products true to size?

We strive to provide accurate sizing information for all our products. However, sizes may vary slightly depending on the brand and style. Please refer to the sizing guide for the most accurate fit. If you are unsure about your size, feel free to contact us for assistance.

7. Is my personal information safe?

Yes, your privacy and security are important to us. We use industry-standard encryption and secure payment methods to protect your personal information. For more details, please review our Privacy Policy.

Still Have Questions?

If you need further assistance, don’t hesitate to reach out! Our friendly customer support team is always here to help.

Address: Argyle Street 98, Mong Kok, Kowloon, Hong Kong
Email: info@chromaefashion.com
Phone: +16066091576

Customer Service Opening hours:
Monday - Friday: 9:00 am - 5:00 pm ((GMT+5:00) Eastern Standard Time)