FAQ
How do I check the status of my order?
After your order is confirmed, we’ll send you an email with your order number. Visit our 'Track Order' page at any time and use your order number or email to check its status.
What is the time required to process an order?
Processing your order will take a maximum of 3 business days after it has been placed.
How long will it take for my order to arrive?
Once processing is complete and the package is shipped, delivery typically takes 3 to 8 business days.
Are there any shipping fees?
No, shipping is completely free! This applies regardless of the size or weight of your order.
What is your return policy?
Products can be returned within 30 days of receiving them. The customer is responsible for return shipping costs. Once your return is accepted, a refund will be issued to your original payment method. For further details, refer to our Return Policy.
Are there any exclusions to your return policy?
Yes, certain items may qualify only for partial refunds. These include products that are used, not in their original condition, missing components (unless caused by our error), or returned after more than 30 days. For more information, please review our Return Policy.
How can I get help with my order?
If you have any problems or questions about your order, visit our Contact Page to reach out. We’ll respond promptly to assist you.
Contact Information:
Email: info@chromaefashion.com
Or visit our contact page
Company Information:
Chromaé Fashion
Address: 246 Front St, New York, NY 10038, USA
Email: info@chromaefashion.com
Phone number: +1 856-658-0733
Our customer service team is available Monday to Friday from 9 AM to 5 PM.